1. Commitment to Privacy
Royal-Sceptre Company Ltd is committed to safeguarding the privacy of our corporate clients, government partners, and individual engineers. This policy outlines how we collect, process, and protect your data in compliance with the Kenya Data Protection Act, 2019 and relevant regional privacy standards.
2. Information We Collect
In the course of providing B2B engineering solutions and technical support, we may collect the following:
- Corporate Identity: Company names, registration documents, and procurement officer contact details.
- Technical Data: Equipment serial numbers, laboratory locations, and calibration logs necessary for ongoing warranty support.
- Financial Data: Billing addresses and transactional records required for standard taxation and accounting.
3. Use of Information
Your data is utilized exclusively for operational excellence. We use this information to:
- Process purchase orders and manage cross-border logistics.
- Maintain accurate registers for preventative maintenance and ISO calibration schedules.
- Issue critical manufacturer software updates or safety bulletins for HIRA, UTEST, LANGRY and AIDUNY systems.
4. Data Protection & Sharing
Royal-Sceptre Company Ltd does not sell, rent, or trade your corporate data to third parties. Information is only shared with trusted third parties (such as logistics providers or authorized factory engineers) when absolutely necessary to execute your delivery or fulfill warranty obligations.
5. Project Confidentiality
We recognize that geophysical imaging data (such as aquifer mapping) and structural NDT reports are highly sensitive. Any site-specific data shared with our Technical Support Academy for interpretation or troubleshooting is treated with strict confidentiality and is destroyed upon resolution of the technical ticket.
6. Contacting the Data Controller
If you wish to update your corporate records, request the deletion of non-essential data, or inquire about our privacy practices, please contact our administrative team via the primary contact details listed on this website.