1. B2B Transaction Nature
Royal-Sceptre Company Ltd operates strictly within the Business-to-Business (B2B) sector. Due to the high-precision calibration, specialized import logistics, and industrial nature of our engineering equipment, standard consumer return policies do not apply.
2. Eligible Returns
We accept return requests only under the following strict conditions:
- The request is initiated within 7 calendar days of equipment delivery.
- The product is entirely unopened, unused, and in factory-sealed condition.
- The return is pre-approved by our Technical Support team and accompanied by a Return Merchandise Authorization (RMA) number.
3. Non-Returnable Assets
To ensure the integrity of our supply chain, the following items are strictly non-returnable once dispatched:
- Custom-ordered or factory-configured laboratory systems.
- Sensors, probes, and calibrated electrodes (e.g., AIDUNY ground sensors, LANGRY transducers).
- Software licenses and firmware keys.
- Reagents and consumable testing materials.
4. Restocking Fees & Logistics
All approved returns for non-defective items are subject to a 20% restocking and recalibration fee. The client is responsible for all return shipping costs, insurance, and cross-border customs fees required to return the goods to our Nairobi Technical Hub.
5. Dead on Arrival (DOA) & Manufacturer Defects
If an instrument is found to be defective immediately upon unboxing (DOA), the client must notify us within 48 hours. Royal-Sceptre will cover the return logistics and provide an expedited replacement or priority factory repair at no additional cost, subject to technical verification of the defect.